Had them come change my box 5 times already. It's 2015 and no HD? For HBO Cinemax showtime and the rest. Only one HD channel for each. It makes no sence.. It's like there still living in the Stone Age.., I have no other choice by to have there serivce because of the building I live in. I've had so many probs so far. It's become a joke now.. I really hope someone does something about this Horrable serivce! can't get customer service. when the call goes through they hang up. No one is on the same page. AWFUL SERVICE!. Every day all day, ABC goes in and out interrupting all the shows and news - What's up - really frustrating. I went through 4 people, the last hung up saying he would call back, never did. And yet their the highest price internet in town. I have been with this comapny along time there customer service people can be rude and not helpful instead of tryint to keep your buissness they treat you like it dose not matter they dont try to work with you on your billing my remote has not worked for a very long time but they will charge me if they come out to replace there remote,channel freezes up. Reviews For Time Warner Cable Customer Service (80). It took 2 days to talk to a human as the line was busy for 6 hrs each day. Bring back the old time warner as the new one sucks. call make arrangements to pay my past due customer service hung up on me 4 times when finally got through they told me there's nothing they could do for me that I was Sol thinking of calling Direct TV bacK not happy. switched to twc. …. ..box did not work, overbilled, in december last year had techs at house EVERYDAY for two weeks straight, asked for international plan told i did not ask for one showed rep email where i had asked for it. she told me about a plan but not all plans. now bill is over 600.00 amazing. told i would get gift card, never came. .this sucks. I just dealt with customer service. They were polite but trying to get them to comprehend my billing problem was a nightmare. It wasn't even a complicated issue. It took over 30 minutes to resolve. Does anyone know where they're located? I can't help but suspect it's a foreign country and there is a real language barrier. I have had a billing issue with Time Warner since June. The doubled billed us for various services, we overpaid, etc. It has taken 5 phone calls and collectively well over 3 hours to resolve and it STILL isn't resolved. Getting to speak to a supervisor is next to impossible and getting someone locally to handle it. .. forget it! Wish we had a REAL cable tv company that knows a thing or two about customer service and billing. I upgraded my service in hopes that I could get the all in one tablet that was on their webpage. Well, five calls later I was told that I had to be a new customer to get the computer. The computer isnt the issue. It's the "customer service" that REALLY pissed me off. On TOP of that, they acted as if they didnt care about the years I've been with this company. STAY AWAY FROM TIME WARNER!!! Needed a new remote. Had swift, competent service for free replacement. ForLocations, The World's Best For Customer Service Info. They Called 30 after time frame given. Computer asked if they could still come. I said yes. Never come. Waited 3 hours. Took off work. Said it was my fault "they come to the garage door no one was home". . I live in a NYC apartment building no garage door. What aholes. Open up Competition in NYC. Called to get cable transferred on 8/29/2014. It is now 9/18/2014 and I still don't have cable. So what that I have had to have someone over the age of 18 sitting at the house for them to come. They were trying to bill me for services I never received. Then the bright customer service thought I should be over joyed that they were crediting my account. Why should I be happy when I never should have been charged. This is the worst cable company I have ever experienced in my life. I tried & tried to get customer service to no avail. Then they tried to trick me for $5 to answer the phone. TWC must be from Russia as they tell you nothing. I will file several complaints with the Attorney Generals office and the FCC. I bet they will answer now. It took me over 16 months to get reliable connections with them. Nine visits, four missed visits and eventually I myself helped the last "tech" here resolve one of the major electrical issues. They are the only high speed provider here so I'm currently locked in with these bozos. The moment any viable competitors arrive, I'm leaving this company FOR LIFE or when the earth gets hit by an asteroid, whichever comes first. Customer service guy was nice but the fact that they treat you like an idiot for the first half of the conversation then during the second half is spent trying to explain what the problem is time warner cable completely SUCKS, should have went with dish. After a half hour with a guy on the online chat feature with NO resolution, the thing timed itself out and disconnected; what a joke. I really get tired & fed up with the problems with my internet!!! It has been off all week long.